How to Raise an MTC Bus Chennai Complaint: A Step-by-Step Guide

Chennai’s Metropolitan Transport Corporation (MTC) serves thousands of commuters daily through its extensive network of buses.

While MTC plays a crucial role in city transportation, passengers may occasionally face issues like buses skipping stops, delays, or staff misconduct.

If you encounter any such inconvenience, it’s essential to know how to raise an MTC Bus Chennai complaint.

The process is straightforward, and MTC provides multiple channels for lodging complaints, including email, phone calls, online forms, and in-person visits.

This guide explains each method in detail, ensuring you have accurate and reliable information when raising a complaint.

Also Read: Singara Chennai Card for MTC: A Detailed Guide on Usage, Benefits, and Application

Methods to Raise an MTC Bus Chennai Complaint

MTC Chennai allows passengers to submit complaints through several official channels. Here’s a quick overview:

1. How to Raise an MTC Bus Chennai Complaint via Email

Raising a complaint via email is simple and efficient. Follow these steps:

1. Open your email application.
2. Compose a new email.
3. Enter the recipient’s email address: mtc_edp@dataone.in.
4. In the subject line, write: “Complaint Regarding MTC Bus Service”.
5. In the email body, provide the following details:

• Date and Time of Incident
• Bus Route Number
• Bus Stop Name (where the issue occurred)
• Bus Registration Number (if available)
• Nature of Complaint (e.g., skipped stop, delay, rude behavior)
• Your Contact Information

Important Note: MTC processes complaints within its operational framework and may respond via the same email address.

2. How to Raise an MTC Bus Chennai Complaint via Phone Call

For urgent concerns, calling the MTC Grievance Cell can expedite the resolution process.

Step-by-Step Instructions:

Dial the MTC Grievance Cell at:

• 044-23455858
• 9445030516
• 9383337639

Provide Complaint Details:

• Date and Time of Incident
• Bus Route and Bus Number
• Exact Location of Incident
• Nature of Complaint

3. How to Raise an MTC Bus Chennai Complaint via Toll-Free Number (for Skipped Stops)

MTC has introduced a dedicated toll-free number for passengers to report buses that skip stops.

Steps to Report Skipped Stops:

1. Dial: 149 (Toll-Free)
2. Provide the following details:

• Bus Route Number
• Missed Stop
• Time of Incident
• Additional Observations (if any)

Availability: 24/7

This initiative ensures that passengers can quickly report and address one of the most common grievances.

4. How to Raise an MTC Bus Chennai Complaint via Online Form

MTC provides an online complaint submission option for passengers who prefer digital platforms.

Steps to Submit an Online Complaint:

1. Visit the MTC Official Website.
2. Locate the online complaint form.
3. Enter Required Details:

• Personal Information (Name, Mobile Number, Email)
• Complaint Description (date, time, bus route, nature of the issue)

1. Click the Submit button.
2. Save the Reference Number for future follow-ups.

5. How to Raise an MTC Bus Chennai Complaint in Person

Passengers who prefer face-to-face communication can visit the MTC Office.

Procedure for In-Person Complaints:

• Office Location: MTC Head Office, Chennai
• Meet: The Managing Director or The Public Relations Officer
• Visiting Hours: During official working hours (weekdays only)
• Information to Provide:
• Incident Details (date, time, bus route)
• Personal Information (name, contact details)

Also Read: Chennai to Get MTC Premium Bus Services by End-March 2025

Raising a complaint about MTC Bus Chennai is a straightforward process that helps improve public transportation services. Learn how to file a complaint easily through email, phone, online form, or in person.

Your feedback plays a crucial role in ensuring a safe, reliable, and efficient travel experience for everyone in Chennai.